Contact
Write to us
One address, read by the people who build the tool. No ticket system, no bot in front of it. Most emails get a reply within a working day; a job that needs a test run takes longer, and we say so in the first reply.
apimate.chat@gmail.comAlready installed? The chat answers most questions about your own catalog faster than we can, and reads need no approval. Not installed yet.
A job you want run
Describe it the way you would to a colleague: which products, which field, what the new value should be. If the job is common we turn it into a case and link you to it.
Subject: A job for ApiMateA question before installing
Whether a field is supported, how the preview handles your catalog size, what the free plan covers. Ask before you install; the answer is the same either way.
Subject: Question before installingSomething went wrong
Send the instruction you typed and what the preview or result showed. Every write has a history entry, so include roughly when it ran and we can find it.
Subject: Bug reportBilling, credits, agency setup
Plan changes, credit questions, or managing several client stores from one account. Say how many stores and roughly how many products each.
Subject: Billing or agency setup
Before you write
The cases show the jobs we have already run, with the instruction and the preview. If yours is there, the page answers faster than we do.
Pricing
Plans and what each credit covers are on the pricing page. Email for anything the page does not answer, including several stores under one account.
What we do with your email
Reply to it. Nothing else. Your address does not go on a list, and we do not follow up unless you asked a question.